# Marshall Services LLC > Independent property insurance appraisal, umpire, and dispute-resolution services for policyholders, public adjusters, attorneys, and contractors. Owner Marshall Smith is an IAUA Certified Professional Appraiser (CPAU) with FAA Part 107 drone certification, working claims across Texas, Louisiana, Oklahoma, Colorado, and California. Marshall Services is retained under the appraisal clause of a property insurance policy, as an appraiser for one side or as the neutral umpire deciding between two appraisers. The work covers hail, wind, hurricane, fire, and water damage, Xactimate estimating, and expert witness testimony. It is not a law firm and not an insurance carrier. It is retained to value the loss impartially once the appraisal clause is invoked, which is a different role from the public adjuster's: a public adjuster represents the policyholder and negotiates the claim. - Website: https://marshallservicesusa.com/ - Phone: 972-322-0752 - Based in: Wylie, TX (service-area business — appraisals take place at the property being appraised, so no street address is published) - Primary market: Dallas–Fort Worth metroplex, and the wider service area below - Service area: Texas, Louisiana, Oklahoma, Colorado, California - Credential: IAUA Certified Professional Appraiser & Umpire (CPAU), FAA Part 107 - Texas licence: active Texas Department of Insurance license number 1642160, recorded by the state as "Adjuster/Public Adjuster licensed with TDI (Active)" — that is the single Texas licence class. That class does cover public adjusting, and Marshall Smith takes public adjusting work on occasion, though it is not a service the firm markets. The practice is built on neutral appraisal and umpire work, and that is what it offers: he does not act as a policyholder's public adjuster on a claim where he is the appointed party appraiser or the umpire. Checkable at https://www.tdi.texas.gov/agent/agent-lookup.html - Listed on the Texas Department of Insurance roster of appraisal umpires (https://www.tdi.texas.gov/commercial/documents/roster-appraisal-umpires.pdf). TDI maintains the roster under Texas Insurance Code 2210.574 to appoint an umpire for Texas Windstorm Insurance Association (TWIA) claims when the two parties cannot agree on one. The listing records that he will work in any of the designated Texas counties, with claim preferences of all residential claims, commercial claims under $1M, and roofing. Placement on the roster is not an endorsement or certification by the Texas Department of Insurance. - CPAU certification: The designation requires certification coursework, an examination, adherence to the association's code of ethics, and periodic recertification. ## Services - [Insurance ADR & Demand for Appraisal](https://marshallservicesusa.com/alternative-dispute-resolution-adr): Alternative dispute resolution (ADR) for Texas property insurance claims. Resolve disputes through appraisal and demand appraisal. Call 972-322-0752. - [Commercial Property Insurance Appraisal](https://marshallservicesusa.com/commercial-property-insurance-appraisal): CPAU-certified commercial property insurance appraisal in Texas. Office, retail, industrial & warehouse claims with Xactimate & drone docs. 972-322-0752. - [FAA Part 107 Drone Inspection Services](https://marshallservicesusa.com/drone-inspection-services): FAA Part 107 drone inspections and appraisal-grade aerial damage documentation for insurance claims in TX, LA, OK, CO & CA. Call 972-322-0752. - [Fire Damage Insurance Appraisal Texas](https://marshallservicesusa.com/fire-damage-insurance-appraisal): Independent fire & smoke damage insurance appraisal for Texas homes and businesses. IAUA CPAU certified appraiser, Xactimate estimates. 972-322-0752. - [Hail Damage Insurance Appraisal](https://marshallservicesusa.com/hail-damage-insurance-appraisal): Undervalued hail damage claim? IAUA CPAU certified appraiser for hail, roof, and storm damage insurance appraisals in Texas. Xactimate estimates available. _Showing 5 of 21; 16 more of this kind are in the sitemap._ ## Service areas - [California Insurance Appraiser](https://marshallservicesusa.com/insurance-appraisal-california): IAUA CPAU-certified insurance appraiser & umpire for California wildfire, fire, wind & water damage claims. Xactimate estimates & drones. 972-322-0752. - [Colorado Insurance Appraiser](https://marshallservicesusa.com/insurance-appraisal-colorado): IAUA CPAU-certified insurance appraiser & umpire for Colorado hail, wind & wildfire damage claims. Xactimate estimates & drone inspections. 972-322-0752. - [Louisiana Insurance Appraiser](https://marshallservicesusa.com/insurance-appraisal-louisiana): IAUA CPAU-certified insurance appraiser & umpire serving Louisiana. Independent hurricane, hail, flood & wind damage valuations with Xactimate. 972-322-0752. _Showing 3 of 43; 40 more of this kind are in the sitemap._ ## Guides and articles - [Insurance Appraisal Blog & Claim Guides](https://marshallservicesusa.com/blog): Practical guides to the Texas property insurance appraisal process — hail and wind documentation, invoking the appraisal clause, ACV vs RCV, Xactimate, and ump… - [Already Filed a Claim? Where Appraisal Fits Next](https://marshallservicesusa.com/blog/have-you-already-filed-a-claim-with-your-insurance-company): Have you already filed a claim with your insurance company? Here is what that answer means for your options — and where property appraisal fits in. - [When Did the Hailstorm Occur? Pinning the Loss Date](https://marshallservicesusa.com/blog/when-did-the-hailstorm-occur): How to determine when a hailstorm hit your property, why that date becomes your date of loss, and how to document it before an appraisal begins. - [First Week After an Austin Wind Storm: Checklist](https://marshallservicesusa.com/blog/austin-wind-storm-first-week-checklist): A practical first-week checklist after an Austin wind storm — safe temporary repairs, receipts, and simple records that protect your home and any future claim. _Showing 4 of 13; 9 more of this kind are in the sitemap._ ## About and key facts - [Insurance Appraisal & Umpire in Texas](https://marshallservicesusa.com/): IAUA CPAU certified insurance appraisal and umpire services for property damage disputes. Xactimate estimating and FAA Part 107 drone documentation. TX, LA, OK… - [Marshall Smith, CPAU](https://marshallservicesusa.com/about): Marshall Smith, CPAU — IAUA-certified appraiser & FAA Part 107 drone pilot with hands-on storm claim experience in TX, LA, OK, CO & CA. Call 972-322-0752. - [Insurance Appraisal Process FAQ](https://marshallservicesusa.com/faq): Clear answers on the Texas insurance appraisal process, umpire services & disputed property claims from CPAU appraiser Marshall Smith. Call 972-322-0752. _Showing 3 of 8; 5 more of this kind are in the sitemap._ ## Notes - Full page list: https://marshallservicesusa.com/sitemap.xml — this file is a selection, the sitemap is complete. - Expanded version, with the published answers and page copy inlined: https://marshallservicesusa.com/llms-full.txt - Selected Rio Grande Valley pages are also published in Spanish under /es/. - Nothing on the site is legal advice, and no page promises a claim outcome. - Appraisal decides the amount of loss. Whether a loss is covered is decided under the policy, not by an appraisal panel.