Insurance Appraiser & ADR Umpire — Amarillo, Texas
Marshall Services provides independent insurance appraisal and ADR umpire services in Amarillo, Texas and Potter and Randall counties. Amarillo sits squarely in the Texas Panhandle's hail corridor, where spring and summer supercells drop stones large enough to shatter skylights and puncture membrane roofing, and the flat open terrain offers almost no windbreak, so straight-line gusts routinely reach 70 to 80 miles per hour and peel back shingles, bend metal panels, and tear siding from exposed elevations. Because so much Panhandle property uses metal roofing, standing-seam panels, and pre-engineered steel buildings, denting, panel deformation, seam separation, and compromised fastener systems are easy for a rushed inspection to dismiss as cosmetic even when weather-tightness and remaining service life have been reduced. Grassland fire is a second major hazard — the Smokehouse Creek Fire of February 2024 became the largest wildfire in Texas history — and those claims frequently involve smoke and soot infiltration plus fencing, barns, outbuildings, and equipment sheds that are commonly underweighted when an estimate focuses only on the primary dwelling. Winter blizzards, ice loading, and hard freezes add further stress. Our IAUA CPAU-certified appraiser works only for policyholders, prices Xactimate estimates to Panhandle labor and material costs including metal roofing and agricultural structures, and uses FAA Part 107 drone inspections across large roofs, outbuildings, and acreage. The appraisal clause in most property policies resolves undervalued claims in roughly 90-120 days for about $1,000-$5,000. Serving Canyon, Bushland, Borger, Dumas, Pampa, Hereford, Panhandle, Claude, and surrounding Texas Panhandle communities.
Frequently Asked Questions
My Amarillo metal roof was called cosmetic damage only. Is that final?
Not necessarily. Denting, panel deformation, and seam or fastener damage on metal roofing can reduce weather-tightness and service life even when a roof still sheds water. Some policies also carry a cosmetic damage exclusion, so the wording matters. A certified appraiser documents the functional damage and prices the repair the panels actually require, and the appraisal clause can resolve the disagreement if your policy includes one.
Is wildfire damage covered on a Texas Panhandle policy?
Fire is a covered peril under most standard Texas property policies, and that generally extends to smoke and soot damage as well as direct burn damage. Panhandle wildfire claims often involve fencing, barns, outbuildings, and equipment that are undervalued when an estimate concentrates on the main structure, so documenting the full scope across the property matters. Review your own policy for the specific terms that apply.
Do you handle ranch and agricultural property around Amarillo?
Yes. We appraise barns, metal outbuildings, equipment sheds, and fencing alongside primary structures throughout Potter, Randall, and surrounding Panhandle counties. These structures are frequently underweighted in carrier estimates because national pricing software handles agricultural construction and long fence runs poorly.
Which communities around Amarillo do you serve?
We serve Amarillo and the surrounding Texas Panhandle including Canyon, Bushland, Borger, Dumas, Pampa, Hereford, Panhandle, and Claude, handling residential, agricultural, and commercial property damage claims.