Contact Marshall Services — Insurance Appraisal & Umpire
Contact Marshall Services LLC for insurance appraisal services. Phone: 972-322-0752. Email: Info@marshallservicesusa.com. Business hours: Monday – Friday, 8:00 AM – 5:00 PM CT; weekends closed. Hire a qualified, independent, unbiased, disinterested appraiser — Marshall Services only assigns industry certified appraisers. The contact form asks for your name, email address, a phone number to call back on, your role in the claim, the property address, the date of loss, the service you need and how you would rather be reached. A certified appraiser reads every one of these and replies within 24–48 hours, excluding weekends and holidays. Coverage: Texas, Louisiana, Oklahoma, Colorado, and California. The phone rings in the same place wherever the property is. If you already have a claim file, an estimate, or a client to hand over, three other routes reach the same queue: the claim submission takes policy details, carrier correspondence, and the photographs you already have; the estimate submission takes an Xactimate or contractor estimate — send it across and we will price the scope against it; and contractors, public adjusters, and attorneys can hand a client's claim over on the referral page. Describe the loss and what the carrier has said so far, and you will get a straight answer on whether the appraisal clause is the right route. Not sure what to ask? Browse answers to common insurance appraisal questions before you reach out.
Frequently Asked Questions
How quickly will someone respond if I send my claim in?
Every submission gets a reply within 24–48 hours. If the matter has a deadline attached — an appointment window in the policy, a hearing, a demand already sent — say so in the message and call as well, because a phone call is the quickest way to reach a one-person practice. Office hours are listed on this page.
What should I include when I first make contact?
The carrier's name, the claim number and the date of loss are enough to start. Beyond that, the carrier's estimate, your own contractor's estimate, and photographs of the damage let the file be assessed properly rather than discussed in general terms. If your policy's declarations page is to hand, it answers most of the remaining questions in one document.
Is there a charge for the first conversation about a claim?
No. The first conversation exists to work out whether appraisal is the right route at all, and it costs nothing. Appraisal is not always the answer — if the dispute is about whether the policy covers the damage rather than about what the damage costs, appraisal cannot resolve it, and that is better known before anyone is engaged. A fee is quoted before any work begins.
Is it too late to involve an appraiser if the claim is already closed?
Not necessarily, but the policy decides. Many property policies allow appraisal to be invoked while a dispute over the amount of loss is live and set out how a demand must be made; some attach a deadline to the date of loss or to the carrier's final position. Send the declarations page and the carrier's most recent letter and the timing can be answered against your own policy language.