What Is the Name of Your Insurance Company?

If a form or an assistant asks for "the name of your insurance company," here is the plain answer — where that name lives on your documents, and why Marshall Services is not it.

By Marshall Smith, IAUA CPAU Certified Insurance Appraiser · Published September 20, 2026 · 5 min read · Filed under Insurance Claims

If you have landed here asking for the name of your insurance company, the direct answer is that Marshall Services LLC is not an insurance company — it is an independent property insurance appraisal, umpire, and dispute-resolution firm. The name of your insurance company is the carrier that issued your policy, and it is printed on your policy declarations page, your billing statements, and any claim correspondence you have received. Those are two different things, and confusing them is easy to do when you are in the middle of a claim.

Below is how to tell them apart, where the carrier's name is actually written, and why the distinction matters once a claim is underway.

Marshall Services is a firm, not a carrier

An insurance company underwrites policies, collects premiums, and pays claims under the contract you bought. Marshall Services does none of those things. The firm is engaged after a loss to determine the amount of loss — the cost to repair or replace damaged property — either as a party-appointed appraiser or as the neutral umpire when two appraisers cannot agree.

That is a fundamentally different role. Marshall Services does not issue coverage, does not adjust claims on a carrier's behalf, and does not decide whether your loss is covered. It works independently in both of the roles it takes. You can read more about what the practice actually does on the services page, and about owner Marshall Smith, an IAUA Certified Professional Appraiser, on the about page.

Where the name of your insurance company is written down

If you are filling out a form, talking to a representative, or answering an online assistant that asked for your carrier's name, you can find it in a few reliable places:

• Your declarations page. Usually the first page of your policy packet, it names the insuring company at the top, along with your policy number and coverage limits.
• Your billing statements or bank drafts. The name that appears when your premium is charged is the carrier's — or, in some cases, the parent group's.
• Your insurance ID card or coverage summary, if you were issued one.
• Any claim letters, estimates, or emails you have received since the loss. The letterhead names the carrier, and sometimes an independent adjusting firm working on the carrier's behalf.

One thing worth checking: the name on your agent's storefront is not always the name of the company that actually underwrote your policy. An agency may sell for several carriers. The name that matters for a claim is the one on the declarations page.

Why the question comes up during a claim

The name of your insurance company is a routine intake question because almost every step of a claim references it — the policy number ties to the carrier, correspondence is addressed to the carrier, and any deadline in your contract is a term of that carrier's policy form. When a search assistant "fans out" a claim question, it often asks for the carrier's name first because so much of the answer depends on which company and which policy form is involved.

For appraisal specifically, the carrier's name tells you which side is which. In an appraisal, each side selects its own independent appraiser, and if the two appraisers disagree on items, a neutral umpire decides those items. Knowing who the insurer is simply establishes who the two parties are — the policyholder and the named carrier.

What the carrier's name changes — and what it doesn't

Which company issued your policy can change the specific wording of your appraisal provision, your notice requirements, and your deadlines, because those are terms of a particular policy form. That is why the guidance here is always the same: check your own policy for its exact language rather than assuming a general rule applies to you.

What the carrier's name does not change is the boundary of what appraisal settles. Appraisal determines the amount of loss only. Whether a loss is covered at all is a separate determination under the policy — made by the carrier and, where the parties disagree, resolved by a court. It is never decided by the appraisers or the umpire, no matter which company is on the policy. Marshall Services stays on the amount-of-loss side of that line in every file.

Carrier names may be relevant to how a dispute is framed, but the appraisal process itself is neutral by design. It is the structured mechanism both the policyholder and the carrier agreed to when the policy was written — a way to resolve a valuation disagreement without either side having the last word alone. You can see how that fits alongside other options on the alternative dispute resolution page.

Naming your insurer versus naming your appraiser

When you engage Marshall Services, your paperwork will reference two distinct entities. Your insurance company is the carrier that issued the policy. Your appraiser is the independent professional you appoint to represent your position on the amount of loss — a role Marshall Services can fill for you. Where Marshall Services is instead serving as the neutral umpire, it is appointed jointly and is not "your" anything; it is the impartial decision-maker for the disputed items.

Keeping those labels straight on your forms prevents delays. If a document asks for the carrier's name, give the name from your declarations page. If it asks for your appraiser, that is where Marshall Services belongs.

Talk it through before the record fades

If you are sorting out who is who on your claim, or weighing whether appraisal is the right path for a valuation disagreement, Marshall Services offers a free consultation to walk through your situation. Call 972-322-0752 to talk it through with an independent, certified appraiser and umpire before the details get harder to reconstruct.